Terms and Conditions for Gardeners Finsbury

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Finsbury. They are intended to create clarity for customers and the service provider before any booking is confirmed. By arranging a service with Gardeners Finsbury, the customer agrees to be bound by these terms, which apply to all standard domestic and commercial gardening work unless otherwise agreed in writing. The wording below is designed to be fair, practical, and consistent with applicable UK law.

For the purposes of these Terms, references to “we,” “us,” and “our” mean Gardeners Finsbury, and references to “you” or “the customer” mean the person or business requesting the service. These terms may be updated from time to time, and the version in force at the time of booking will usually apply to that job. If any part of these conditions is found to be unenforceable, the remaining sections will continue to apply.

These terms cover the booking process, payment arrangements, cancellations, liability, and waste handling. They also explain how disputes are handled and which laws apply. Customers are encouraged to read the full document before confirming any order so that expectations are clear and there are no misunderstandings once work begins.

Booking process

A booking with Gardeners Finsbury may be made by phone, email, online enquiry, or any other accepted booking method. A booking is not confirmed until we have acknowledged the request and, where relevant, received any required deposit or written acceptance. We may ask for information about the property, access arrangements, the size of the garden, the type of work required, and any known hazards. This helps us provide a more accurate quotation and prepare the right tools, materials, and staff.

All quoted times are estimates unless we expressly state otherwise. Gardening work can be affected by weather, traffic, access restrictions, plant conditions, or hidden site issues. We will always aim to arrive within the agreed time window, but start times may occasionally need to change. If a delay is likely to be significant, we will try to notify the customer as soon as reasonably possible. Any request to change the scope of work after booking may affect the price and completion time.

If the customer asks us to proceed with work that was not included in the original quotation, we may revise the price before continuing. This may apply where additional labour, specialist equipment, or extra disposal is required. In some cases, a written variation or updated estimate may be issued before further work is undertaken. Where the customer does not accept the revised terms, we may complete only the original agreed service or pause the job, depending on the circumstances.

Payments

Payment terms will be confirmed at the time of booking or on the quotation. Unless agreed otherwise in writing, payment is due on completion of the work or within the stated invoice period. We may request a deposit for larger or repeat bookings, materials purchased in advance, or work scheduled for a future date. Deposits are normally used to secure the appointment and cover preliminary costs.

Accepted payment methods may include bank transfer, card payment, or other agreed methods. Cash may be accepted only where confirmed in advance. If an invoice is issued, payment must be made in full by the due date shown. Late payments may result in reminder charges, suspension of further work, or legal recovery action where permitted by law. The customer is responsible for any bank charges, transfer fees, or insufficient-funds issues arising from their chosen method of payment.

Cancellations and rescheduling

Customers may cancel or reschedule a booking by giving reasonable notice. For standard appointments, at least 24 to 48 hours’ notice is preferred unless another period has been specified. Where short-notice cancellation occurs, we may charge a cancellation fee to reflect lost time, reserved labour, or materials already purchased. If a deposit has been paid, it may be retained in full or in part where we have already incurred costs or reasonably reserved the appointment slot.

We reserve the right to reschedule or cancel a booking where weather conditions, safety concerns, staff illness, equipment failure, or events beyond our control make it unreasonable or unsafe to continue. In such cases, we will aim to offer a new appointment date. We will not be responsible for indirect losses caused by a rescheduled service, provided we have acted reasonably and communicated any changes promptly. Customers should ensure access is available on the agreed date to avoid unnecessary delays or wasted attendance.

Where a customer is not present and access has not been arranged, or where work cannot proceed because the site is unsafe, blocked, or materially different from the information provided, we may charge a call-out or minimum attendance fee. This also applies if the job is cancelled on arrival after staff and equipment have already been deployed.

Liability and service standards

Gardeners Finsbury will carry out services with reasonable care and skill, in line with the description of work agreed with the customer. If there is any problem with the work performed, the customer should notify us within a reasonable time so that the issue can be reviewed. Where appropriate, we may offer a re-attendance, correction, or other suitable remedy. Our aim is to resolve issues fairly and proportionately.

We are not liable for pre-existing defects, hidden damage, weak structures, underground services, deteriorated paving, unstable fences, diseased plants, or issues that could not reasonably have been identified during the work. This includes damage resulting from site conditions that were not disclosed beforehand. We will not be responsible for loss or damage caused by the customer’s own instructions if those instructions were clearly followed and no obvious risk was known at the time.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim arising from a particular service will usually be limited to the amount paid or payable for that specific service, unless a different limit is required by law. We do not accept liability for indirect or consequential loss, including loss of profit, loss of opportunity, or business interruption.

Waste regulations and disposal

Garden waste generated during the service may be removed only where this has been agreed in advance or where it is part of the quotation. All waste handling will be carried out in accordance with applicable UK waste regulations. We will take reasonable steps to ensure that green waste, soil, branches, hedge trimmings, and other garden materials are sorted, transported, and disposed of lawfully. Where waste carriers’ arrangements are required, these will be handled in line with relevant environmental rules.

The customer remains responsible for making us aware of any hazardous materials, restricted items, or unusual waste on the property. This includes, without limitation, asbestos, chemicals, oil, treated timber, sharps, contaminated soil, animal waste, or any material that requires specialist removal. Such items are not normally included in standard gardening services. If prohibited or hazardous waste is discovered, we may stop work in the affected area and seek further instructions or specialist support.

Unless otherwise agreed, waste collected during a job may be mixed with other green waste for efficient disposal, provided this remains lawful and suitable for the material type. Recyclable or compostable garden waste may be taken to an approved facility. We are not obliged to remove waste that is excessive, unsafe to transport, or outside the agreed scope of work. Any additional disposal charges will be discussed where reasonably possible before the work continues.

Customer responsibilities

The customer must ensure that the property is reasonably accessible and that any pets, children, valuables, or fragile items are secured before work begins. We may refuse to work in unsafe conditions or where we believe there is a risk to people, property, or equipment. Customers should also provide accurate information about the garden, including access routes, parking limitations, water supply, and any known utilities or restrictions.

Where plants, trees, lawns, borders, or structures are being maintained, the customer should understand that natural variation may affect results. Gardening involves living materials, seasonal changes, and site-specific conditions that can influence appearance and growth. While we aim to deliver a high standard of finish, we cannot guarantee outcomes that depend on weather, plant health, soil quality, or circumstances outside our control. Any maintenance recommendations are given in good faith and should be followed at the customer’s discretion.

If the customer asks us to work near fragile surfaces, underground pipes, irrigation systems, or concealed services, they should inform us in advance. We may ask for written confirmation before proceeding in areas of known risk. Where appropriate, the customer should obtain permission from landlords, managing agents, neighbours, or other relevant parties before the service date.

Complaints and dispute handling

If a customer is unhappy with any aspect of the service, they should raise the matter promptly so it can be investigated. We may ask for photographs, a description of the issue, or access to the site for inspection. Where a genuine fault is identified, we will consider the most reasonable solution, which may include correction, partial refund, or another appropriate remedy depending on the circumstances. Complaints must be made in good faith and with sufficient detail to allow a proper review.

We aim to resolve matters amicably wherever possible. If a dispute cannot be settled directly, both parties should consider mediation or another appropriate alternative dispute resolution method before starting court proceedings, where suitable. This approach can help reduce cost, delay, and stress for everyone involved. Nothing in this section prevents either party from seeking urgent legal relief where necessary.

If any payment remains disputed, the customer must still pay any undisputed amount by the due date. A dispute over part of a job does not usually justify withholding the full invoice where other services have been completed. We may suspend further work until the matter is resolved, provided such suspension is reasonable in the circumstances.

Governing law

These Terms and Conditions, and any non-contractual dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless mandatory law provides otherwise. If the customer is based outside this jurisdiction, the same governing law will still apply unless a different legal position is required by statute.

General provisions

Any failure by Gardeners Finsbury to enforce a right or provision under these Terms shall not be treated as a waiver of that right or provision. No third party shall have the right to enforce any part of these Terms unless that right is expressly permitted by law. These Terms represent the full understanding between the parties regarding the booking and the service provided, unless a separate written agreement states otherwise.

By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. We recommend retaining a copy for reference. Gardeners Finsbury reserves the right to update these terms where necessary to reflect operational, legal, or regulatory changes, while ensuring that already confirmed bookings remain subject to the version agreed at the time of booking unless required otherwise by law.