Gardeners Finsbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Finsbury provides gardening and related services to residential and commercial customers in the United Kingdom. By placing a booking, confirming a quotation, or allowing our operatives to start work at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Gardeners Finsbury, we, us, our means the gardening service provider trading under the name Gardeners Finsbury.

Customer, you, your means the person, company or organisation ordering or receiving services from Gardeners Finsbury.

Services means any gardening, grounds maintenance, landscaping, clearance or related services provided by Gardeners Finsbury.

Site or property means the garden, land, premises or location where the services are to be carried out.

Agreement means the contract between you and Gardeners Finsbury comprising these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

2.1 Gardeners Finsbury offers general garden maintenance, lawn care, hedge trimming, pruning, planting, clearance, and other gardening and light landscaping services, subject to staff availability and site suitability.

2.2 The exact scope of work for each visit will be set out in your quotation, booking confirmation, or as agreed on site with our operative before work begins. Any additional tasks requested on the day may be carried out at our discretion and may incur additional charges.

2.3 We reserve the right to decline work which we consider unreasonable, unsafe, beyond our expertise, or outside the agreed scope, including but not limited to work at excessive height, heavy construction, or tasks requiring specialist licensing or certification.

3. Booking Process

3.1 Bookings may be requested by you through our online or other booking channels. A booking is not confirmed until you have received explicit confirmation from Gardeners Finsbury.

3.2 When requesting a booking you must provide accurate information about the property, parking availability, access, and the services required. If information provided is incomplete or inaccurate, we may adjust the price, modify the service, or cancel the visit.

3.3 For some services, particularly larger projects or regular maintenance contracts, we may require a site visit before confirming the booking so we can assess the work required and provide a tailored quotation.

3.4 Gardeners Finsbury reserves the right to refuse any booking or to cancel a booking if we reasonably believe that the work cannot be carried out safely, lawfully, or to an acceptable standard.

4. Quotations and Pricing

4.1 Quotations may be provided based on an hourly rate, a fixed price for the job, or a recurring fee for regular maintenance visits. The method and rate of charging will be specified in your quotation or booking confirmation.

4.2 Quotations are based on the information you provide and any site assessment we carry out. If, when we arrive, the actual condition of the garden or the work required differs significantly from what was described, we may need to revise the quotation and seek your approval before proceeding.

4.3 Unless stated otherwise, quoted prices include labour, the use of our standard tools and equipment, and normal green waste handling as specified in section 9 below. Additional charges may apply for specialised equipment, materials, plant hire, or excessive waste removal.

4.4 All prices are in pounds sterling and inclusive or exclusive of VAT as stated in the quotation or invoice. If VAT becomes applicable at any point, we reserve the right to adjust charges accordingly.

5. Access and Customer Obligations

5.1 You are responsible for providing safe and reasonable access to the property and to all areas where services will be carried out. This includes access through gates, corridors, and common areas, as applicable.

5.2 You must ensure that pets and children are kept away from the working area for the duration of the visit and that the site is reasonably clear of personal items, furniture, and obstacles which may impede our work.

5.3 If access cannot be gained at the agreed time due to locked gates, absence of the customer where needed, or other factors beyond our control, we may treat this as a late cancellation and apply the relevant charge as set out in section 8.

5.4 You must notify us of any known hazards at the property, such as unstable structures, poisonous plants, sharp objects, or hidden features such as covered ponds, cables or irrigation systems.

6. Payment Terms

6.1 Payment is due in accordance with the terms stated on your invoice or booking confirmation. Unless otherwise agreed, payment is due on completion of the visit or project.

6.2 We may accept payment by bank transfer, card, or other methods as communicated to you at the time of booking or invoicing. Cash payments may be accepted only where explicitly agreed.

6.3 For larger projects or first-time customers, we may require a deposit before work begins. Deposits are generally non-refundable once work has commenced or materials have been purchased specifically for your project.

6.4 Where services are provided on a regular recurring basis, we may require payment by standing order, direct debit, or another recurring payment method. Late or missed payments may result in suspension or cancellation of future visits.

6.5 If you fail to pay any sum due, we reserve the right to charge interest and administrative fees, to pursue recovery of the debt, and to pass the matter to a collection agency or legal representative where necessary.

7. Changes to Bookings

7.1 If you wish to make changes to your booking, including date, time, or scope of services, you must notify us as early as reasonably possible. All changes are subject to availability and our agreement.

7.2 We will use reasonable efforts to accommodate your request, but cannot guarantee that rescheduling or changes will always be possible, especially at short notice or during busy periods.

7.3 Where changes affect the nature or duration of the work, we may revise our quotation or estimated time and cost accordingly.

8. Cancellations and No-Show Policy

8.1 You may cancel or reschedule a booking subject to providing us with adequate notice. Specific notice periods and any applicable fees will be explained at the time of booking or set out in your confirmation.

8.2 If you cancel a visit without sufficient notice, or if we are unable to gain access to the property at the scheduled time for reasons within your control, we may charge a cancellation fee to cover our costs, including travel time and operatives time.

8.3 Gardeners Finsbury reserves the right to cancel or reschedule a booking in the event of severe weather, staff illness, safety concerns, access issues outside your control, or other circumstances beyond our reasonable control. In such cases, we will offer an alternative appointment as soon as reasonably possible.

8.4 If we cancel a booking for reasons within our control and you have already paid for the service or a deposit specifically for that visit, we will either rearrange the visit or refund the relevant amount.

9. Green Waste and Environmental Regulations

9.1 Gardeners Finsbury is committed to handling green waste in compliance with applicable UK waste management regulations. Depending on the type and volume of waste generated, different arrangements and charges may apply.

9.2 Where feasible and agreed, we may leave green waste on site for your own composting or disposal. Alternatively, we can remove green waste from the property for an additional charge, which will either be included in your quotation or agreed on site.

9.3 Large volumes of waste, bulky items, or non-green materials such as soil, rubble, timber, plastics, metals or household waste may require separate collection or skip hire, which will be charged separately.

9.4 You are responsible for complying with any local rules or restrictions relating to waste storage and disposal at your property. We will not be liable for any fines or penalties arising from your failure to comply with such rules once we have left the site.

10. Health, Safety and Weather Conditions

10.1 Our operatives will work in accordance with reasonable health and safety practices. They may refuse or suspend any activity which they consider unsafe or inappropriate given the conditions at the time.

10.2 Weather conditions can significantly affect gardening work. In heavy rain, storms, high winds, extreme temperatures or other adverse conditions, we may not be able to complete the planned tasks safely or to the expected standard. In such cases, we may modify the work or reschedule the visit.

10.3 Use of sharp tools, powered equipment and chemicals will be carried out solely by our staff. You must not interfere with our equipment while work is in progress and you must keep others away from the working area.

11. Liability and Insurance

11.1 Gardeners Finsbury will exercise reasonable skill and care in providing the services. If you are dissatisfied with any aspect of the work, you must notify us promptly so we have an opportunity to inspect and, where appropriate, rectify the issue.

11.2 Our total liability to you for any loss or damage arising under or in connection with the agreement, whether in contract, tort, negligence or otherwise, shall be limited to the amount paid or payable by you for the particular visit or project giving rise to the claim, except where such limitation is not permitted by law.

11.3 We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, loss of use, or loss of opportunity.

11.4 We are not responsible for normal wear and tear to lawns, plants, soil, or garden features resulting from the provision of services, nor for damage caused by pre-existing defects, pests, disease, poor soil condition, extreme weather, or other factors beyond our control.

11.5 You are responsible for relocating any fragile, valuable or sentimental items from the work area before we begin. We do not accept liability for damage to items that should reasonably have been removed or protected by you in advance.

11.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot be limited or excluded under UK law.

12. Plants, Materials and Guarantees

12.1 Where we supply plants, turf, or other living materials, we will use reputable suppliers and take reasonable steps to ensure quality at the time of planting or installation.

12.2 The ongoing health and survival of plants and lawns depend on many factors, including watering, maintenance, pests, weather conditions and soil quality. Unless expressly agreed in writing, we do not guarantee the long-term survival or performance of any living materials after completion of the work.

12.3 Any manufacturer or supplier warranties on materials or products used in your garden will be subject to their own terms and conditions. We will pass on such information where reasonably available.

13. Complaints and Disputes

13.1 If you have any concerns about our services, you should contact us as soon as possible, providing details and, where helpful, photographs of the issue.

13.2 We will investigate your complaint and, where appropriate, arrange a return visit to inspect the work. If we consider that the service fell below a reasonable standard, we may offer to rectify the work or provide another appropriate remedy.

13.3 If a dispute arises which cannot be resolved directly between you and Gardeners Finsbury, both parties will seek to resolve the matter amicably before considering formal legal action.

14. Data Protection

14.1 We will collect and use your personal information only as necessary to manage bookings, provide services, process payments, and communicate with you.

14.2 Your information will be handled in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.

15. Amendments to these Terms

15.1 Gardeners Finsbury may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless changes are required by law.

15.2 Updated terms may be published on our website or made available upon request. Continued use of our services after any changes take effect will constitute acceptance of the revised terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and Gardeners Finsbury agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By placing a booking with Gardeners Finsbury or allowing our operatives to carry out work at your property, you confirm that you have read, understood and agreed to these Terms and Conditions.